Returns & Exchanges

At VIRGIO, we want you to love every piece you wear, but if you're not completely satisfied, we offer a hassle-free 15-day return and exchange policy on all unworn items with original tags. Our streamlined process ensures that refreshing your wardrobe remains as effortless as your style.

1

Initiate Request

Log into your VIRGIO account, navigate to 'My Orders', and select the items you wish to return or exchange within 15 days of delivery.

2

Package Your Items

Place the items in their original packaging with all tags attached and include the printed invoice to ensure a smooth verification process.

3

Doorstep Pickup

Our courier partner will arrive at your address within 24-48 hours to collect the package after a quick quality check at your doorstep.

4

Refund or Exchange

Once the item reaches our warehouse and passes quality control, we will process your refund to the original payment method or ship your new size immediately.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing